Privacy policy

Privacy Policy

1. Introduction

Coachingfella ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring transparency about how we collect, use, disclose, and safeguard your information. This Privacy Policy explains our practices regarding data collection and your rights as a user.

This Privacy Policy applies to:

Our website (www.coachingfella.com)

Our platform and all related services

All data collected through our Service

Communications sent through our platform

Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

Account Registration Information:

Full name and contact information

Email address and phone number

Business name and description

Account credentials (username and password)

Billing and payment information

Profile picture and branding materials

Content you and we Create:

Sales funnel content and materials

Student portal configuration

Coaching materials and curriculum

Marketing copy and promotional content

All data you store on the platform

Payment Information:

In onboarding call we guide you to integrate your payment processor

Generate transaction records and invoices

Facilitate payout processing

Important: We do not store or have access to sensitive payment card information. Payment data is handled directly by your chosen payment processor.

Communications:

Messages and communications you send through the platform

Support requests and inquiries

Feedback and suggestions

Customer service interactions

2.2 Information Collected Automatically

Technical Information:

IP address and device identifiers

Browser type, version, and settings

Operating system information

Pages visited and links clicked

Time spent on the platform

Referral sources

Activity Information:

Features used and frequency of use

Sales funnel performance data

Lead conversion metrics

Student portal access logs

Platform engagement and usage patterns

Cookies and Tracking Technologies:

We use cookies to maintain your session and preferences

Analytics cookies to understand user behavior

Marketing cookies to optimize our advertising

You can control cookie settings through your browser

Location Information:

General location based on IP address

Location information you provide voluntarily

We do not collect precise GPS location unless you permit

2.3 Information About Your Students/Clients

Student Portal Data:

Student names and contact information

Enrollment records and course progress

Payment information (processed by your payment provider, not us)

Communication history with students

Performance and completion data

Important Note on Student Data:

As a coach using Coachingfella, you are responsible for:

Collecting student data in compliance with applicable privacy laws

Providing your own Privacy Policy to students

Obtaining necessary consents for data processing

Maintaining appropriate data security

Coachingfella acts as a data processor for student information. You, as the coach, are the data controller.

2.4 Information from Third Parties

Payment processor information (Stripe and others)

Analytics and marketing platforms

Social media platforms (if you connect them)

Third-party integrations and APIs

3. How We Use Your Information

3.1 Service Provision

We use your information to:

Create and manage your account

Deliver platform features and functionality

Set up your sales funnel and student portal

Process and track commission payments

Send system notifications and updates

Provide customer support and technical assistance

3.2 Communication

We use your information to:

Send transactional emails (account confirmations, receipts, notices)

Respond to your inquiries and support requests

Notify you of platform changes and updates

Send newsletters and marketing communications (with your consent)

Conduct surveys and collect feedback

3.3 Service Improvement

We use your information to:

Analyze usage patterns and platform performance

Identify and fix technical issues and bugs

Optimize features and user experience

Develop new features and services

Monitor for fraud and security threats

Ensure compliance with our Terms and applicable law

3.4 Analytics and Insights

We generate anonymized, aggregated analytics about platform usage

We use these insights to improve our Service

Data is anonymized so you cannot be personally identified

We may share anonymized insights with stakeholders

3.5 Legal and Safety

We use your information to:

Comply with legal obligations and court orders

Enforce our Terms and other agreements

Protect against fraud and security threats

Protect the rights, privacy, and safety of our users and the public

3.6 Marketing

With your consent, we may:

Send promotional emails about new features or services

Conduct targeted advertising based on your interests

Invite you to webinars, training, or events

Use your testimonials or success stories (with permission)

4. Data Sharing and Disclosure

4.1 We Do Not Sell Your Data

Coachingfella does not sell, rent, lease, or trade your personal information for marketing purposes.

4.2 Information We Share

We may share your information with:

Service Providers:

Payment processors (Stripe, other payment gateways)

Cloud hosting providers

Email and communication platforms

Analytics and monitoring services

Customer support tools

These providers are contractually bound to protect your data

Legal Requirements:

Law enforcement or government agencies (with valid legal process)

Courts or tribunals as required by law

Regulatory authorities and compliance agencies

In response to subpoenas or legal orders

Protection of Rights:

To enforce our Terms and agreements

To protect against fraud, security threats, or harm

To protect our legal rights and the rights of our users

Business Transfers:

If Coachingfella is acquired, merged, or restructured, user data may be transferred as part of that transaction (we will notify you)

Your Consent:

We may share information when you explicitly request or authorize sharing

With third-party integrations you voluntarily connect

4.3 Information We Do NOT Share

Your payment card information (never stored by us)

Student data is not shared without your authorization

Your sensitive business information or trading secrets

Personal information is not shared with third parties for their independent marketing

5. Data Storage and Security

5.1 Data Storage

We store data on secure servers located in compliance with applicable laws

Data is retained for the duration of your account and for legal/business purposes thereafter

You can request data deletion (subject to legal retention requirements)

5.2 Security Measures

We implement industry-standard security practices including:

SSL/TLS encryption for data transmission

Secure password hashing and storage

Regular security audits and penetration testing

Firewalls and intrusion detection systems

Role-based access controls

Automatic backups and disaster recovery

Employee confidentiality agreements

5.3 Limitations

While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security against:

Unauthorized access or data breaches

Hacking, viruses, or malware

Human error or system failures

Acts of God or unforeseen events

5.4 Your Security Responsibilities

You agree to:

Maintain confidentiality of your account credentials

Report suspicious activity immediately

Use strong, unique passwords

Enable two-factor authentication if available

Not share your login information

Keep your software and devices updated

6. Your Rights and Choices

6.1 Access and Portability

You have the right to:

Access your personal information held by us

Request a copy of your data in portable format

Verify the accuracy of information we hold

Receive this information within a reasonable timeframe

6.2 Correction and Deletion

You have the right to:

Correct inaccurate or incomplete information

Request deletion of your personal information

Update your account information at any time

Subject to legal retention requirements and ongoing obligations

6.3 Opt-Out Rights

You can:

Unsubscribe from marketing communications through email links

Disable non-essential cookies through your browser

Opt-out of analytics tracking

Disable notifications in your account settings

Close your account (see Section 12)

6.4 Do Not Track

Some browsers include a "Do Not Track" feature. We do not respond to these signals, as there is no industry standard for honoring them.

7. International Data Transfers

7.1 GDPR Compliance (for European Users)

If you are a resident of the European Union:

We comply with GDPR requirements

We process data based on legitimate interests or your consent

You have rights to access, rectification, erasure, and data portability

You can lodge complaints with your national data protection authority

We have a Data Processing Agreement available upon request

7.2 CCPA Compliance (for California Users)

If you are a California resident:

You have rights to know, delete, and opt-out under CCPA

You can submit requests through our contact information

We will respond within 45 days

You have the right to not be discriminated against for exercising your rights

8. Cookies and Tracking

8.1 Cookie Types

We use the following types of cookies:

Essential Cookies:

Maintain your login session

Secure your account

Enable platform functionality

Analytics Cookies:

Track user behavior and engagement

Measure platform performance

Identify popular features

Help us improve the Service

Marketing Cookies:

Display targeted advertisements

Remember your preferences

Track campaign effectiveness

Measure conversion rates

8.2 Cookie Management

You can:

Control cookies through your browser settings

Delete cookies at any time

Disable cookies (note: some features may not work)

Use browser "private" or "incognito" modes

Install browser extensions to block tracking

9. Third-Party Links and Services

9.1 External Links

Our platform may contain links to third-party websites and services. We are not responsible for:

Privacy practices of third-party websites

Content of external sites

Security of third-party platforms

Any data shared with third parties

9.2 Your Responsibility

When you visit third-party sites:

Review their privacy policies

Understand their data practices

Be aware we have no control over their information handling

9.3 Payment Processors

Stripe and other payment processors have their own privacy policies:

Payment data is governed by their privacy terms

We encourage you to review their policies

We have limited access to payment information

10. Data Retention

10.1 Retention Periods

We retain your information:

Account Data: While your account is active, plus 1 year after deletion

Transaction Records: For 7 years (legal and tax requirements)

Communications: 2 years after deletion (unless required longer)

Cookies and Analytics: 12-24 months from last activity

Marketing Data: Until you unsubscribe

10.2 Legal Holds

We may retain data longer if required by:

Applicable law or regulations

Pending legal proceedings

Dispute resolution or investigations

Tax or accounting requirements

10.3 Data Deletion

Upon account termination:

We will delete your account data within 90 days

You may request earlier deletion (subject to legal holds)

Some data may be retained for legal compliance

Backups may take additional time to purge

11. Children's Privacy

Coachingfella is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child:

We will delete such information promptly

We will notify the parent or guardian

We will not use the child's information for any purpose

12. Account Closure and Data

12.1 Closing Your Account

You can close your account by:

Submitting a written request to [email protected]

Providing your account email and verification details

Confirming you understand the implications of closure

12.2 Upon Account Closure

Your access to the platform is terminated immediately

Your student portal becomes inaccessible

Commission obligations remain in force

You can request to export your data within 30 days

12.3 Data After Closure

After closure, we will:

Delete your personal information within 90 days

Retain records required by law or for legitimate business purposes

Keep anonymized usage data for analytics

Not contact you for marketing purposes

13. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights:

13.1 Right to Know

You can request:

Categories of personal information collected

Purposes of collection and use

Categories of sources

Categories of third parties receiving information

13.2 Right to Delete

You can request deletion of personal information collected from you, subject to exceptions for legal requirements and ongoing business needs.

13.3 Right to Opt-Out

You can opt-out of the "sale" of your personal information. Coachingfella does not sell data in the traditional sense, but we do share information with service providers.

13.4 Right to Non-Discrimination

You have the right to:

Not receive discrimination for exercising your privacy rights

Receive equal service and pricing

13.5 Making CCPA Requests

Submit requests to: [email protected]

Include sufficient information to verify your identity

We will respond within 45 calendar days

You may appeal our decision

14. European Privacy Rights (GDPR)

If you are located in the European Union, you have the following rights:

14.1 Legal Basis

We process your data based on:

Performance of our contract with you

Your explicit consent

Compliance with legal obligations

Protection of vital interests

Legitimate interests pursued by us or third parties

14.2 Your Rights

You have the right to:

Access your personal data

Rectify inaccurate data

Erase your data ("right to be forgotten")

Restrict processing

Data portability

Object to processing

Not be subject to automated decision-making

14.3 Making GDPR Requests

Contact: [email protected]

We will respond within 30 days

You may lodge complaints with your national data protection authority

We will provide a Data Processing Agreement if you require

15. Privacy Policy Changes

15.1 Updates

We may update this Privacy Policy to:

Reflect changes in our practices

Comply with new legal requirements

Clarify existing provisions

Address user feedback

15.2 Notification

We will notify you of material changes by:

Email notification to your registered account email

Prominent notice on our website

Popup notification upon login (for significant changes)

Minimum 30 days' notice before changes take effect

15.3 Acceptance

Your continued use of the Service after changes constitutes your acceptance of the updated Privacy Policy.

16. Data Processing Agreement

For coaches subject to GDPR or similar regulations, we can provide a Data Processing Agreement (DPA) that sets out the rights and obligations regarding student data processing.

To request a DPA, contact: [email protected]

17. Contact Information

If you have questions about this Privacy Policy or our privacy practices:

Email: [email protected]

Support: [email protected]

Website: www.coachingfella.com

18. Grievance and Dispute Resolution

18.1 Privacy Concerns

If you have privacy concerns or believe your data has been misused:

Provide detailed information about your concern

We will investigate within 14 days

We will propose remedial measures