Privacy Policy

1. Introduction

Coachingfella ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring transparency about how we collect, use, disclose, and safeguard your information. This Privacy Policy explains our practices regarding data collection and your rights as a user.

This Privacy Policy applies to:

• Our website (www.coachingfella.com)
• Our platform and all related services
• All data collected through our Service
• Communications sent through our platform

Please read this Privacy Policy carefully. If you do not agree with our practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

Account Registration Information:

• Full name and contact information
• Email address and phone number
• Business name and description
• Account credentials (username and password)
• Billing and payment information
• Profile picture and branding materials

Content you and we Create:

• Sales funnel content and materials
• Student portal configuration
• Coaching materials and curriculum
• Marketing copy and promotional content
• All data you store on the platform

Payment Information:

• In onboarding call we guide you to integrate your payment processor
• Generate transaction records and invoices
• Facilitate payout processing

Important: We do not store or have access to sensitive payment card information. Payment data is handled directly by your chosen payment processor.

Communications:

• Messages and communications you send through the platform
• Support requests and inquiries
• Feedback and suggestions
• Customer service interactions

2.2 Information Collected Automatically

Technical Information:

• IP address and device identifiers
• Browser type, version, and settings
• Operating system information
• Pages visited and links clicked
• Time spent on the platform
• Referral sources

Activity Information:

• Login and logout times
• Features used and frequency of use
• Sales funnel performance data
• Lead conversion metrics
• Student portal access logs
• Platform engagement and usage patterns

Cookies and Tracking Technologies:

• We use cookies to maintain your session and preferences
• Analytics cookies to understand user behavior
• Marketing cookies to optimize our advertising
• You can control cookie settings through your browser

Location Information:

• General location based on IP address
• Location information you provide voluntarily
• We do not collect precise GPS location unless you permit

2.3 Information About Your Students/Clients

Student Portal Data:

• Student names and contact information
• Enrollment records and course progress
• Payment information (processed by your payment provider, not us)
• Communication history with students
• Performance and completion data

2.4 Information from Third Parties

• Payment processor information (Stripe and others)
• Analytics and marketing platforms
• Social media platforms (if you connect them)
• Third-party integrations and APIs

3. How We Use Your Information

3.1 Service Provision

We use your information to:

• Create and manage your account
• Deliver platform features and functionality
• Set up your sales funnel and student portal
• Process and track commission payments
• Send system notifications and updates
• Provide customer support and technical assistance

3.2 Communication

We use your information to:

• Send transactional emails (account confirmations, receipts, notices)
• Respond to your inquiries and support requests
• Notify you of platform changes and updates
• Send newsletters and marketing communications (with your consent)
• Conduct surveys and collect feedback

3.3 Service Improvement

We use your information to:

• Analyze usage patterns and platform performance
• Identify and fix technical issues and bugs
• Optimize features and user experience
• Develop new features and services
• Monitor for fraud and security threats
• Ensure compliance with our Terms and applicable law

3.4 Analytics and Insights

• We generate anonymized, aggregated analytics about platform usage
• We use these insights to improve our Service
• Data is anonymized so you cannot be personally identified
• We may share anonymized insights with stakeholders

3.5 Legal and Safety

We use your information to:

• Comply with legal obligations and court orders
• Enforce our Terms and other agreements
• Protect against fraud and security threats
• Protect the rights, privacy, and safety of our users and the public

3.6 Marketing

With your consent, we may:

• Send promotional emails about new features or services
• Conduct targeted advertising based on your interests
• Invite you to webinars, training, or events
• Use your testimonials or success stories (with permission)

4. Data Sharing and Disclosure

4.1 We Do Not Sell Your Data

Coachingfella does not sell, rent, lease, or trade your personal information for marketing purposes.

4.2 Information We Share

We may share your information with:

Service Providers:

• Payment processors (Stripe, other payment gateways)
• Cloud hosting providers
• Email and communication platforms
• Analytics and monitoring services
• Customer support tools

These providers are contractually bound to protect your data.

Legal Requirements:

• Law enforcement or government agencies (with valid legal process)
• Courts or tribunals as required by law
• Regulatory authorities and compliance agencies
• In response to subpoenas or legal orders

Protection of Rights:

• To enforce our Terms and agreements
• To protect against fraud, security threats, or harm
• To protect our legal rights and the rights of our users

Business Transfers:

If Coachingfella is acquired, merged, or restructured, user data may be transferred as part of that transaction (we will notify you).

Your Consent:

• We may share information when you explicitly request or authorize sharing
• With third-party integrations you voluntarily connect

4.3 Information We Do NOT Share

• Your payment card information (never stored by us)
• Student data is not shared without your authorization
• Your sensitive business information or trading secrets
• Personal information is not shared with third parties for their independent marketing

5. Data Storage and Security

5.1 Data Storage

• We store data on secure servers located in compliance with applicable laws
• Data is retained for the duration of your account and for legal/business purposes thereafter
• You can request data deletion (subject to legal retention requirements)

5.2 Security Measures

We implement industry-standard security practices including:

• SSL/TLS encryption for data transmission
• Secure password hashing and storage
• Regular security audits and penetration testing
• Firewalls and intrusion detection systems
• Role-based access controls
• Automatic backups and disaster recovery
• Employee confidentiality agreements

5.3 Limitations

While we implement robust security measures, no system is completely secure. We cannot guarantee absolute security against:

• Unauthorized access or data breaches
• Hacking, viruses, or malware
• Human error or system failures
• Acts of God or unforeseen events

5.4 Your Security Responsibilities

You agree to:

• Maintain confidentiality of your account credentials
• Report suspicious activity immediately
• Use strong, unique passwords
• Enable two-factor authentication if available
• Not share your login information
• Keep your software and devices updated

6. Your Rights and Choices

6.1 Access and Portability

You have the right to:

• Access your personal information held by us
• Request a copy of your data in portable format
• Verify the accuracy of information we hold
• Receive this information within a reasonable timeframe

6.2 Correction and Deletion

You have the right to:

• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Update your account information at any time

Subject to legal retention requirements and ongoing obligations.

6.3 Opt-Out Rights

You can:

• Unsubscribe from marketing communications through email links
• Disable non-essential cookies through your browser
• Opt-out of analytics tracking
• Disable notifications in your account settings
• Close your account (see Section 12)

6.4 Do Not Track

Some browsers include a "Do Not Track" feature. We do not respond to these signals, as there is no industry standard for honoring them.

7. International Data Transfers

7.1 GDPR Compliance (for European Users)

If you are a resident of the European Union:

• We comply with GDPR requirements
• We process data based on legitimate interests or your consent
• You have rights to access, rectification, erasure, and data portability
• You can lodge complaints with your national data protection authority
• We have a Data Processing Agreement available upon request

7.2 CCPA Compliance (for California Users)

If you are a California resident:

• You have rights to know, delete, and opt-out under CCPA
• You can submit requests through our contact information
• We will respond within 45 days
• You have the right to not be discriminated against for exercising your rights

8. Cookies and Tracking

8.1 Cookie Types

We use the following types of cookies:

Essential Cookies:

• Maintain your login session
• Secure your account
• Enable platform functionality

Analytics Cookies:

• Track user behavior and engagement
• Measure platform performance
• Identify popular features
• Help us improve the Service

Marketing Cookies:

• Display targeted advertisements
• Remember your preferences
• Track campaign effectiveness
• Measure conversion rates

8.2 Cookie Management

You can:

• Control cookies through your browser settings
• Delete cookies at any time
• Disable cookies (note: some features may not work)
• Use browser "private" or "incognito" modes
• Install browser extensions to block tracking

9. Third-Party Links and Services

9.1 External Links

Our platform may contain links to third-party websites and services. We are not responsible for:

• Privacy practices of third-party websites
• Content of external sites
• Security of third-party platforms
• Any data shared with third parties

9.2 Your Responsibility

When you visit third-party sites:

• Review their privacy policies
• Understand their data practices
• Be aware we have no control over their information handling

9.3 Payment Processors

Stripe and other payment processors have their own privacy policies:

• Payment data is governed by their privacy terms
• We encourage you to review their policies
• We have limited access to payment information

10. Data Retention

10.1 Retention Periods

We retain your information:

• Account Data: While your account is active, plus 1 year after deletion
• Transaction Records: For 7 years (legal and tax requirements)
• Communications: 2 years after deletion (unless required longer)
• Cookies and Analytics: 12-24 months from last activity
• Marketing Data: Until you unsubscribe

10.2 Legal Holds

We may retain data longer if required by:

• Applicable law or regulations
• Pending legal proceedings
• Dispute resolution or investigations
• Tax or accounting requirements

10.3 Data Deletion

Upon account termination:

• We will delete your account data within 90 days
• You may request earlier deletion (subject to legal holds)
• Some data may be retained for legal compliance
• Backups may take additional time to purge

11. Children's Privacy

Coachingfella is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child:

• We will delete such information promptly
• We will notify the parent or guardian
• We will not use the child's information for any purpose

12. Account Closure and Data

12.1 Closing Your Account

You can close your account by:

• Submitting a written request to support@coachingfella.com
• Providing your account email and verification details
• Confirming you understand the implications of closure

12.2 Upon Account Closure

• Your access to the platform is terminated immediately
• Your student portal becomes inaccessible
• Commission obligations remain in force
• You can request to export your data within 30 days

12.3 Data After Closure

After closure, we will:

• Delete your personal information within 90 days
• Retain records required by law or for legitimate business purposes
• Keep anonymized usage data for analytics
• Not contact you for marketing purposes

13. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights:

13.1 Right to Know

You can request:

• Categories of personal information collected
• Purposes of collection and use
• Categories of sources
• Categories of third parties receiving information

13.2 Right to Delete

You can request deletion of personal information collected from you, subject to exceptions for legal requirements and ongoing business needs.

13.3 Right to Opt-Out

You can opt-out of the "sale" of your personal information. Coachingfella does not sell data in the traditional sense, but we do share information with service providers.

13.4 Right to Non-Discrimination

You have the right to:

• Not receive discrimination for exercising your privacy rights
• Receive equal service and pricing

13.5 Making CCPA Requests

• Submit requests to: privacy@coachingfella.com
• Include sufficient information to verify your identity
• We will respond within 45 calendar days
• You may appeal our decision

14. European Privacy Rights (GDPR)

If you are located in the European Union, you have the following rights:

14.1 Legal Basis

We process your data based on:

• Performance of our contract with you
• Your explicit consent
• Compliance with legal obligations
• Protection of vital interests
• Legitimate interests pursued by us or third parties

14.2 Your Rights

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Not be subject to automated decision-making

14.3 Making GDPR Requests

• Contact: privacy@coachingfella.com
• We will respond within 30 days
• You may lodge complaints with your national data protection authority
• We will provide a Data Processing Agreement if you require

15. Privacy Policy Changes

15.1 Updates

We may update this Privacy Policy to:

• Reflect changes in our practices
• Comply with new legal requirements
• Clarify existing provisions
• Address user feedback

15.2 Notification

We will notify you of material changes by:

• Email notification to your registered account email
• Prominent notice on our website
• Popup notification upon login (for significant changes)
• Minimum 30 days' notice before changes take effect

15.3 Acceptance

Your continued use of the Service after changes constitutes your acceptance of the updated Privacy Policy.

16. Data Processing Agreement

For coaches subject to GDPR or similar regulations, we can provide a Data Processing Agreement (DPA) that sets out the rights and obligations regarding student data processing.

To request a DPA, contact: privacy@coachingfella.com

17. Contact Information

If you have questions about this Privacy Policy or our privacy practices:

• Email: privacy@coachingfella.com
• Support: support@coachingfella.com
• Website: www.coachingfella.com

18. Grievance and Dispute Resolution

18.1 Privacy Concerns

If you have privacy concerns or believe your data has been misused:

• Contact us immediately at privacy@coachingfella.com
• Provide detailed information about your concern
• We will investigate within 14 days
• We will propose remedial measures

18.2 Escalation

If your concern is not resolved:

• You can escalate to our management
• You may file a complaint with your national data protection authority
• You may pursue legal remedies as available

20. Acknowledgment

By using Coachingfella, you acknowledge that:

• You have read and understood this Privacy Policy
• You understand how your information is collected and used
• You consent to the data practices described herein
• You have the right to withdraw consent at any time